Strategic, COO Office-Indonesia

Description

Location: Indonesia Department: Commercial Location: Indonesia Job Description Job Desciption
1. Understand Lazada seller’s journey, find root cause of issues, constructing a solution to eliminate issue and mitigate future risks.
2. Collaborate with Category Managers for seller allocation based on different categories, size, and priorities.
3. Driving the project towards completing, with a high sense of ownership and quality.
4. Performance monitoring towards cross function project KPIs
5. Tools management – updating target mapping, and agent-mapping across Lazada and Lazmall sellers and teams.
6. Periodically design Performance metrics for BPO and HRO setting
7. Collaborate witih Category and cross function to stimulate incentive management and conduct manpower efficiency
Job Requirements Job Requirements
1. Minimum 5-year experience in BPO and/or project management from e-commerce, tech, or consulting.
2. Leading and collaborating projects efficiently across functions and departments, both locally and regionally
3. Managing and reporting Category/Platform timelines and deliberables
4. Defining business requirements and high-level process/ system solutions
5. An ideal candidate must be ambitious, pro-active, collaborative, has grit and positive attitude.
6. Able to work reliably under pressure with multiple stakeholders and to learn in a fast-moving environment.
7. Proficient in Microsoft excel, SQL